The view from our room overlooking the pond was beautiful. It snowed the second day we were there and it was magical watching it snow and hang in the trees. The hotel was very quiet and peaceful. Our room was warm, spacious and comfortable. The staff were lovely, always helpful. The drinks available in the lounge after 5pm were great. The food was traditional and high class service.
Kylie
April 2024
Close to JR station, free shuttle in the facilities. Great service, friendly staff, and high-quality room and restaurants. Having hot springs (charge a small fee) is a plus. I especially liked the guest center next to the JR station that accepts your luggages and sends them to your room for you.
Hung-ming
März 2023
The property itself is beautiful with fireplace. The free drinks and snacks at the library lounge is nice. The provide free transport to n from the ski centre.
Deborah
Dezember 2023
Breakfast is amazing whilst the service level of the staff is wonderful. The facilities are a bit tiring but provides good comfort. Love the walk in the surrounding area. Great for a short bike ride.
Chi
August 2024
It was helpful to have the courtesy buses to get us to and from the town. We enjoyed the spa which was of a high standard, also the library area with complimentary refreshments and using the complimentary bicycles. The staff were extremely helpful.
Kenneth
September 2024
Quite convenient location, good shops and food court, love the hot springs.
Franky
Februar 2023
Grand Prince is the quietest among all the Prince Hotels in Karuizawa. I enjoyed the quietness and relaxing atmosphere. The daily lounge facilities available to all guests from 10am to 8pm was great! The french dinner ( paid) was exquisite and reasonably priced.
Gin
Dezember 2023
There is shuttle bus from station to all the hotels and ski resort/ hotspring /shopping centre so transportation is not a problem. The view at the room is fantastic. Need reservation for breakfast where you can enjoy a delicious meal with great view.
Cheuk
März 2024
We had a bit of trouble with the occupants of the room above us (they woke very early and woke us, as well) and when I talked to the staff about it, they were so exceptionally helpful. They promptly changed our rooms, and after that, our stay was phenomenal. It's a wonderful property.
Alison
Juli 2023
Free access to hot spring though need to take the shuttle. The hotel complex is big with a very good outlet.
Shun
Dezember 2023